FAQs

Shipping

  • We offer standard, expedited, and overnight shipping options. Choose the method that best suits your needs during checkout.
  • Shipping times vary depending on the destination and the selected shipping option. Standard shipping within the U.S. typically takes 3-5 business days, while expedited options are faster. For exact delivery times, please check your shipping confirmation email.
  • Sorry, we only ship to the United States.
  • Shipping costs depend on the destination, weight of the items, and chosen shipping speed. The shipping cost will be calculated and displayed at checkout.
  • Yes, once your order is shipped, we’ll send you a tracking number via email. You can use this number to check the status and estimated arrival of your package.
  • While we strive to meet all delivery times, delays can sometimes occur. If your order is delayed, please contact our support team with your tracking number, and we’ll investigate.
  • If your order arrives damaged, please contact us within 5 days of receiving it. We’ll arrange for a replacement or refund as needed.
  • We recommend double-checking your address before completing your purchase. If you need to make a change, contact us immediately. Address changes may not be possible once the order has been processed for shipping.
  • For high-value orders, we may require a signature upon delivery for added security. Please check your order confirmation for details.
  • If you need to cancel your order, contact us as soon as possible. Orders that have already shipped cannot be canceled, but you may return them according to our return policy.

Payments

  • We accept major credit cards (Visa, MasterCard, American Express), and PayPal. For larger orders, we may also accommodate purchase orders with prior approval.
  • Yes, a receipt is automatically emailed to you upon completing your purchase. If you need an additional copy, please contact our support team.
  • Yes, we prioritize your security. Our site uses SSL encryption to protect your payment details, and we do not store sensitive card information on our servers.
  • Yes, for established business accounts, we may accept company checks or purchase orders. Please contact us for approval and more details on these options.
  • Sales tax is applied to orders shipped within Florida and any other states where we are legally required to collect it. During checkout, sales tax will be calculated and displayed based on your shipping address. Florida customers can submit a sales tax certificate and you will not be charged sales tax. If there is a sales tax charged and you are in a state other than Florida, you will be refunded.
  • Payments may be declined for various reasons, such as incorrect billing information or security concerns. Please double-check your payment details or contact your bank for assistance.
  • Orders can be canceled before they are shipped. If your order has already shipped, please refer to our return policy. Refunds are issued to the original payment method once the cancellation is confirmed.
  • For security reasons, we do not store credit card information. However, if you use PayPal, you may set up an account with them for quicker checkouts on future orders.
  • Once your payment is processed, you’ll receive a confirmation email with your order details. If you do not receive confirmation within a few minutes, please check your spam folder or contact our support team.
  • If you encounter any payment issues, please reach out to our support team for assistance. We’ll help you troubleshoot and complete your purchase.
  • Yes, we offer phone payment for customers who prefer it. Please call our customer service line 904-230-9981 to complete your payment securely.
  • Yes, we provide special pricing for bulk orders. Please contact us directly to discuss your needs, and we’ll provide a custom quote.

Returns

  • We accept returns on unused autopsy saw blades within 30 days of delivery. Items must be in their original packaging and in resalable condition. Due to the nature of our products, we cannot accept returns on used blades. Defective or failed blades will be replaced at no cost.
  • Altering or attempting to disassemble an autopsy saw will void the warranty.
  • Autopsy saw repairs are under warranty for 120 days, warranty only applies to service and parts that were repaired.
  • Refurbished autopsy saws are covered by a 120 warranty.
  • To start a return, please contact our customer service team with your order number and reason for the return. We’ll provide you with further instructions.
  • Refunds are issued for the cost of the item. Original shipping charges are non-refundable. If your item was defective, we will issue a full refund and cover return shipping costs.
  • For standard returns, customers are responsible for return shipping costs. If the item was defective or incorrect, we’ll cover the return shipping charges.
  • We apologize if we made an error with your order. Please contact our customer service team, and we’ll arrange for the correct item to be sent to you at no additional cost.
  • If your item arrives damaged, please reach out to us within 5 days of receiving it. We’ll provide instructions for the return and issue a replacement or refund as needed.
  • Unfortunately, we cannot accept returns after the 30-day period. We encourage you to inspect your order upon receipt and contact us promptly with any concerns.
  • Refunds are issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

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